“Take care of your employees and they will take care of your business. It’s as simple as that.”
— Richard Branson
We know our business relies on our employees to be consistent in their functional duties, as well as their customer service. Now might be a great time for you to re-evaluate how your team is operating and see if there are areas ripe for improvement. This might mean hiring a new team member or revamping your onboarding process. Take this slow time to evaluate your current hiring and training practices and prepare for heading back to work. Having good systems in place will ensure your customers will be happy and the business will run smoothly.
One thing this pandemic has taught us all is the only thing we can be sure of is change. At Brink Results, we encourage our partners to use this time to prepare their systems and build consistency with regard to building and training their team. If your job listings and job descriptions are out of date, now is a great time to update those. Take into consideration not only the duties of the jobs, but what characteristics make that ‘perfect employee’ and write your job descriptions to match.
If you experience more turnover than you’d like, it would benefit you to look into your systems. Systems of hiring, onboarding, and evaluation of performance are key to a successful team. Software can help standardize expectations and provide clarity to your employees. The biggest and the best companies in the world thrive on consistency. If you think of organizations like Starbucks, you know your order will taste the same no matter which store you visit. Starbucks knows how systems create consistency, and customers love to know exactly what product or service they will be receiving when they visit you. Consistent expectations of your team will also help build a strong company culture. A parallel example at your car wash is that every employee at every location loads customers’ vehicles the exact same way with the same gestures and smile every time.
At Brink Results we offer a proprietary behavioral scanning system designed to help organizations reveal the unique ways every person on the team contributes, communicates, cooperates, and interacts in order to improve the bottom line. The Professional DynaMetric Program behavioral survey tool can help you. The tool helps employers and managers match people to jobs that they are good at. If employees are successful, it results in better service to the customers and long-term retention of the employee. If you are interested in looking into our Proscan® program, you can check it out here: https://brinkresults.com/services/consulting/survey-demo/