For the first time in the car wash industry, a book is available containing a comprehensive analysis of the skills needed to reach the progressive steps of competent, advanced, and exceptional manager.
The author developed and refined the information in this book while working with hundreds of successful car wash owners and managers for over 20 years. This book is a must-read for anyone new to the industry or for experienced owners and operators who want to improve how they manage a car wash in today s increasingly complex industry.
Written for managers of every type of conveyor car wash full serve, flex serve, exterior, and exterior express topics are arranged so the book can be used for training or as a general resource. Some topics covered are motivation, recruiting, training, assessment, coaching, discipline, and conducting terminations. In addition, the book ends with a 75-page Tool Kit of job descriptions and incentive programs for over 20 positions.
This book is a must-read for anyone who is new to the car wash industry or for experienced operators thinking of expanding their operations.
Gaudreau explodes the 6 most common myths about the car wash business, provides a big-picture overview of what is happening in all 8 segments of the industry, and shares a wealth of information on the 20 most critical variables to consider when building or buying a car wash location.
Some of the variables include evaluating capture rates from traffic counts, understanding the impact of the surrounding competition, and detailing the process on how to get a new site approved for a car wash.